Solutions
Security technologies continues to evolve as efficiently as new threats and vulnerabilities. Regardless of size or industry of the clients, challenges are exploding due to sophisticated networks, talent limitation, and technology advancement. Lacking of skills to recognize crucial flaw in operating system, desktop, servers, networks, applications and new devices is a constant concern that were faced by many organisation.
Quantiq International served many clients by our security framework guidelines. We LISTEN; DISCUSS; UNDERSTAND; PLAN; DESIGN; CHECK; ACTION; REVIEW; SUPPORT & MAINTAIN.
LISTEN
We adopt the listening method and have the clients share with us about their operations, technology, policy and people. Clients faces problem every day that they immune to the motion, we show them our care using our expertise to appreciate the issues and help improvised the situation. We are all eared and lead them with questions to help them see the picture. This is Quantiq first step with our client to build trust then inspire change. Ultimately, it is our clients’ choice.DISCUSS
We start to establish our project team and works on a sets of questions in line to the facts and wish list of the clients. We digest the content and start to work out on the best approach whether if their incumbent can be utilized or do they really need a change. This exercise requires both internal and with the client
UNDERSTAND
We need to work on earning the confidence to have them tell us more so we can strategize and meet the clients needs then wants. This is a vital effort from Quantiq International as this represents a make or a break into the business relationship. At times, our ELITES get to participate with us to back us up to ensure no mis-representation of the clients’ expectation.
PLAN
We start to identify the best resource to work to resolve the pain and issues. Subsequently draw out a work schedule.
DESIGN
Working on the work schedule as given by project owners and client. We call for respective team members to input their thoughts before putting it into any blue print. In line to clients’ concern and budgetary matters, we learn to work within the means and assist them to meet those objectives by phases.
CHECK
To validate our ideals and suggestion, we put all presentations and proposals to tally with our clients. Upon their acknowledgement and advice, we further improve the concept to ensure the delivery is real and schedule makes sense. Now a solution is found and the proof of technology (POT) is perform to resolve the concern.
ACTION
Quantiq International certified team for respective technology fires in their expertise to start the ball rolling into live environment together with the clients’ project team. Time management becomes vital; project management ensures timely delivery. A daily log event of all projects is a must plus documentation is customized to clients’ choice.
REVIEW
A study and examining the policy, ideal process and project were discussed with clients’ project team and owner to decide whether it is of satisfaction.
A happy client is then added into our list of VIPs profile.
A happy client is then added into our list of VIPs profile.
SUPPORT
A client is being issued with a support ID for the project. With the ID, clients can ring our help desk to log for support. Customers have the ability to create new support requests as well as view the status of current ones that are in progress on a weekly report or daily if case is registered as priority. New support requests are sent directly to our certified and experienced help desk support staff. Clients can request to look at their support request history, which can prove to be a powerful auditing .
Extended service allows our support associates to offer live remote computer support to our clients. Such live support service allows quick and cost effective solutions to common technology problems. With clients’ consent our support associates will have the ability to resolve problems efficiently. All technical documentations or download are make available once released to the assigned contact of the clients.
A quarterly health check on the project is our recommendation. The clients’ contribution and suggestion have constantly drives us to stay valid.
A quarterly health check on the project is our recommendation. The clients’ contribution and suggestion have constantly drives us to stay valid.
MAINTAIN
An on-going commitment to serve. Our account managers and dedicated technical associates will update the progress and changes as and when apply. A sharing session is typically called at mid / end / beginning of the year as it depends on clients’ financial year. Quantiq International strong belief leads to build continuity, care, and concern with our clients. We are passionate about our clients existence past, now and future.
